Policies
Cancellations, returns and refunds
Last updated
Pickle is food, so we can't take jars back once they've left us. But if anything goes wrong with your order, we'll put it right.
In short
- Cancel free of charge any time before we dispatch.
- Damaged, leaking, wrong or missing? Tell us within 48 hours of delivery for a replacement or a full refund.
- No returns for a change of mind, because it's food.
- Refunds reach your original payment method within 5–7 working days.
Cancelling an order
You can cancel free of charge until we dispatch your order, and we'll refund you in full. Just message us on WhatsApp, call +91 95964 56572 or email [email protected] with your order number.
Once your parcel has left us, it can't be cancelled.
If something's wrong with your order
If a jar arrives damaged or leaking, or you get the wrong item or something is missing, tell us within 48 hours of delivery.
- Take photos of the parcel and the jar. An unboxing video helps a lot.
- Send them to us on WhatsApp or by email to [email protected], with your order number.
- We'll check and reply, then send you a replacement or give you a full refund.
Returns
Because pickle is food, we can't take back or exchange jars for a change of mind. If you think something is wrong with the pickle itself, please get in touch and we'll look into it.
Parcels that come back to us
If a parcel is returned to us because the address was wrong or incomplete, we'll refund the price of the jars minus the shipping cost both ways. See Shipping and delivery.
How refunds are paid
We refund to the same payment method you used: UPI, card, net banking or wallet. Once we approve a refund, it usually reaches you within 5–7 working days, depending on your bank.
Not happy with how we've handled something? Our Grievance Officer will help.